"When will my order ship?"
We typically fulfill and ship orders within 2-5 business days of the order being placed. During busier moments (new drops, big sales, holiday season, etc.), we fulfill and ship orders within 4-7 business days. All orders with embroidery can take up to 2 weeks to ship out. Once the order is with USPS, there is an estimated 3-6 business day arrival time. There is no guaranteed arrival time + order may exceed 6 business days as USPS does not deliver on Sundays or holidays.
We do our best to get orders out in a quick and timely manner! Please reach out with any questions!
You can email us at firstname.lastname@example.org !
"My order was lost in the mail..."
We offer Route Shipping Insurance at checkout - if your order was lost you can follow up with Route directly. If you do not purchase Route Shipping Insurance, we are not responsible for any lost mail. Once it is in the hands of USPS/UPS/FedEx, it is out of our hands!